Frequently Asked Questions (FAQ) NPL Games

 Frequently Asked Questions (FAQ)

1. What is NPL Games?
   NPL Games is an earning app where you can play fun games to collect coins and redeem them for real money. The coins you collect can be withdrawn through popular payment methods like eSewa, Khalti, and IMEPay.

2. How can I start earning on NPL Games?
   To start earning, simply download the app, log in with your account, and start playing games available on the platform. Each game session lets you earn coins, which you can later redeem.

3. What payment methods are available for withdrawal?
   You can redeem your coins via eSewa, Khalti, and IMEPay. The minimum withdrawal amount is NPR 25 for each method.

4. How can I redeem my coins?
   To redeem your coins:
   -- Open the app and navigate to your coin balance.
   -- Tap on your balance to open the wallet page.
   -- Choose your preferred payment method (eSewa, Khalti, IMEPay).
   -- Enter your payment details and follow the instructions to complete the withdrawal.
   -- The minimum redemption amount is NPR 25.

5. How does the referral commission work?
   When you invite a friend using your referral code and they start using NPL Games, you earn a 5% commission on their redeemed balance. The 5% referral commission is added to your account when the referred user successfully redeems their balance.

6. How long does it take to receive my payment?
   Payments are usually processed within 3-7 days. If you haven't received your payment within this timeframe, please contact support through the app.

7. I am not seeing any ads. What can I do?
   If you're not seeing ads, follow these steps:
   -- Open the "Settings" app on your Android phone.
   -- Scroll down and tap on "Google" or "Google Settings" (depending on your device).
   -- Look for "Ads" or "Ads Services" and tap on it.
   -- Tap on "Reset advertising ID" or "Opt out of interest-based ads."
   -- If a confirmation pop-up appears, tap "OK" or "Reset" to proceed.
   -- Close the app and try again. It should work now.

8. How do I claim my rewards?
   To claim your rewards:
   -- Open the app and find your coin balance.
   -- Tap on your coin balance to access the wallet page.
   -- Choose a withdrawal option provided by the app.
   -- Enter the required account information for the chosen withdrawal method.
   -- Follow the provided instructions to complete the withdrawal process.

9. How can I invite friends and earn bonus rewards?
   You can earn bonus rewards by inviting your friends to join NPL Games. Simply share your referral code, and when they sign up and start playing, you will earn a 5% commission on their redeemed balance, which will be credited to your account when they cash out.

10. Why is my coin balance not updating after playing games?
    There might be a delay in updating your coin balance. Ensure you have a stable internet connection and wait for a few minutes. If the issue persists, try closing and reopening the app.

11. What is the minimum amount of coins needed to withdraw money?
    The minimum amount of coins required for withdrawal is NPR 25 for each payment method.

12. Can I use multiple accounts on the same device?
    No, you can only use one account per device to ensure a fair earning process for all users. If you try to create multiple accounts, your account may be restricted.